• Caliach Licence and Support Agreement

    SOFTWARE AND SUPPORT LICENCE Prior to using the Software (as defined below) you must complete and return to No Problem Web Design Ltd, a company incorporated and registered in England with company number 12235966 whose registered office is at 169 Hamilton Road, London, SE27 9SW (the “Licensor“) the Customer Registration…

  • Understanding Caliach Support Service

    Version Relevance: All ( August 29th, 2016) Issue: How do I get the best out of Caliach’s Support service? Why am I frustrated with it? Background: Caliach provides a support service as part of annual re-licensing, yet often it is less than immediate and often just refers us back to someone…

  • Caliach Vision Customisation Support Policy

    Preamble Clause 1.8.(B) of the Caliach Support Terms and Conditions explicitly excludes custom software from the normal support provided by our standard support subscription. However, customers and support staff are being expected to respond with advice and assistance that falls within the category of customisation. This document is designed to…

  • Phantom Parts in MRP Results

    This is not actually a fault with Vision as there is an exception where a Phantom part number should be in the MRP results. The reason a Phantom part can (correctly) show up in the MRP results is because a component part inside the Bills of Material has the ‘For…